Mahjong World Dubai Privacy Policy

Who We Are

Mahjong World Dubai is a Dubai-based Mahjong teaching, guided practice, open play, regulars-list, and tournament service founded by Neha Bali.

For privacy questions or requests, contact us at hello@mahjongworld.ae or WhatsApp +971 56 153 2275.

Information We Collect

We may collect information that you choose to share with us, including:

• Name, phone number, email address, WhatsApp details, or Instagram handle.
• Messages, enquiry details, booking preferences, class level, guided practice, open play, regulars, and tournament interests.
• Information submitted through Meta lead forms, Facebook or Instagram ads, website forms, email, WhatsApp, or app-platform forms.
• Basic technical information such as device, browser, IP address, page activity, and referral source when you visit the website.
• Payment or attendance notes needed to administer bookings, classes, open play, tournaments, refunds, or business records.

We do not intentionally collect sensitive personal information unless you choose to include it in a message.

How We Use Information

We use personal information to:

• Respond to enquiries and help you choose the right Beginner Class, Open Play, Club Table, or Tournament.
• Confirm bookings, send reminders, manage waitlists, and provide customer support.
• Share relevant updates about Mahjong World Dubai when you have asked to hear from us or submitted a lead form.
• Measure website and advertising performance, improve our services, and understand which pages or campaigns are useful.
• Keep business, tax, accounting, safety, fraud-prevention, and legal compliance records.

Meta Ads, WhatsApp, And Social Platforms

If you contact us through Facebook, Instagram, WhatsApp, or a Meta lead ad, the information you submit may be processed by Meta and shared with Mahjong World Dubai so we can respond to your enquiry. Meta, WhatsApp, Instagram, Apple, and other third-party platforms process information under their own privacy policies and account settings.

We may use campaign, lead form, or message details to follow up about the specific class, table, tournament, or offer you asked about. You can ask us to stop marketing follow-ups at any time.

Cookies, Analytics, And Advertising Tools

The website may use essential cookies, server logs, analytics tools, or advertising tools such as pixels to keep the site working, understand page performance, measure campaigns, and improve future enquiries. Browser and device settings may let you limit cookies or tracking.

How We Share Information

We do not sell personal information. We may share information only when needed with:

• Service providers that help with hosting, email, messaging, analytics, booking administration, payments, or customer support.
• Venues, tournament partners, instructors, or support staff where needed to run a class, guided practice, open play, or tournament.
• Platforms you use to contact us, such as WhatsApp, Meta, Instagram, Apple, or email providers.
• Professional advisers, regulators, authorities, or other parties where required for legal, safety, fraud-prevention, or business-transfer reasons.

Retention

We keep personal information only for as long as reasonably needed for enquiries, bookings, customer support, marketing follow-up you have not opted out of, accounting, dispute handling, and legal or business records. You may request deletion, and we will respond unless we need to keep certain records for legitimate business or legal reasons.

Your Choices

You can contact us to:

• Access, correct, or update your contact details.
• Ask us to delete information we no longer need to keep.
• Opt out of promotional WhatsApp, email, or social media follow-ups.
• Ask questions about how your information is handled.

Children And Minors

Mahjong World Dubai is not directed to children submitting their own personal information. If a minor joins a class, guided practice, open play, or tournament, a parent or guardian should handle enquiries and booking details.

International Processing

Mahjong World Dubai is based in Dubai, UAE. Some service providers and platforms may process information in other countries. When we use those services, information may be transferred or stored outside your country of residence.

Updates To This Policy

We may update this policy when our services, website, advertising tools, booking process, or legal obligations change. The latest version will be posted on this page with a new updated date.

Contact

Privacy requests can be sent to hello@mahjongworld.ae or by WhatsApp to +971 56 153 2275.